Popular Question
Frequently Asked Questions
What types of frozen poultry and meat do you offer?
We offer a variety of frozen poultry and meat products, including chicken, turkey, duck, beef, pork, and lamb, as well as their by-products.
How do you ensure the freshness of your frozen fish and seafood?
Our frozen fish and seafood are sourced from reputable suppliers who adhere to strict quality and safety standards. We use advanced freezing techniques to preserve the freshness, nutritional value, and taste of the products.
What are your minimum order quantities (MOQ)?
The minimum order quantities vary depending on the product and destination. Please contact our sales team for specific details related to your needs.
Can you provide custom packaging options?
Yes, we offer custom packaging options to meet the specific requirements of our customers. Please discuss your packaging needs with our team to ensure we can accommodate your request.
How do you handle product recalls or quality issues?
In the rare event of a product recall or quality issue, we have a robust system in place to quickly identify and address the problem. We work closely with our suppliers and customers to ensure timely resolution and minimize any impact on your business.
Do you offer credit terms or financing options?
We offer flexible payment terms and financing options for qualified customers. Please contact our finance department to discuss the options available to you.
How do you manage the logistics of international shipping?
We have well-established relationships with key container shipping companies, allowing us to secure the best rates and services. Our logistics team closely monitors the transportation progress to ensure timely and safe delivery of your goods.
What measures do you take to ensure sustainability in your supply chain?
We prioritize working with suppliers who adhere to sustainable practices. We conduct regular assessments to ensure compliance with environmental and ethical standards, promoting a sustainable and responsible supply chain.
Can I track my order?
Yes, we provide real-time tracking for all orders. You will receive tracking information once your shipment is dispatched, allowing you to monitor its progress until it reaches your destination.
What certifications do your products and suppliers have?
Our products and suppliers meet various international certifications, including HACCP, ISO, BRC, and others, depending on the product and region. Please contact us for specific certification details related to your order.
How do you handle customs clearance and documentation?
Our experienced team manages all aspects of customs clearance and documentation to ensure a smooth import/export process. We provide all necessary paperwork and work closely with customs authorities to prevent any delays.
Do you offer samples of your products?
Yes, we can provide samples of our products upon request. Please contact our sales team to discuss your sample needs and shipping arrangements.
How can I become a supplier for Lotus Impex Trade?
If you are interested in becoming a supplier, please contact us with your company details, product offerings, and any relevant certifications. Our procurement team will review your information and get in touch with you to discuss potential opportunities.